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Terms and Conditions
The following Booking Conditions together with the General Information contained on this website form the basis of your contract with DiMambro Mosscrop Consulting Limited trading as DM Pilates. Please read them carefully as they set out our respective rights and obligations.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means DM Pilates.
1. Making your booking
All enquiries/bookings should be made primarily by telephone or e-mail. On receipt of your booking details we will check to see if your chosen arrangements are available. If they are and you wish to proceed with your booking, we will hold a provisional reservation for you.
You will then have 3 working days to download and send us a completed booking form along with the payments set out below.Bookings will not be accepted by persons under 18 years old.
Payments
(1) a deposit cheque (deposit of £150 per person)
OR
(2) payment of the full cost of the holiday if it is 4 weeks or less before you go
All balances must be paid no less than 4 weeks before departure If you fail to make all payments in full and on time, we reserve the right to cancel your booking and retain all deposits paid or due at that time.
Confirming your booking
Once we have received your booking form and all appropriate payments, we will, confirm your holiday by issuing a confirmation invoice setting out your holiday details and the price. This invoice will be sent to the party leader. We advise you to check this invoice carefully. If there is an error on your invoice, please contact DM Pilates immediately as it may not be possible to make changes later.
2. Your contract
A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below).
3. Changes by you before you Travel
Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £25 per person/per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Any changes to your confirmed holiday dates made less than 2 weeks before departure will incur cancellation charges.
4. Cancellation by you
Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) canceling excluding amendment charges.
| Period before departure within which written notification of cancellation is received by us |
Cancellation charge per person canceling |
| More than 6 weeks |
Deposit Only |
| 3-6 weeks |
60% |
| 3 weeks or less |
100% |
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy.
5. Insurance
We consider adequate travel insurance to be essential. Such insurance should at least provide cover for the cost of assistance including repatriation in the event of accident or illness and cancellation by you. We cannot accept responsibility for any costs you incur as a result of your failure to take out such insurance.
6. Changes and cancellation by us
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking 8 weeks or less before departure where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of “force majeure” as defined in clause 9 below or insufficient numbers are reached (see below). We will not cancel after this date for any other reason.
7. Force Majeure
In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
8. Our Liability to you
(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
(3) As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £250 per person affected.
(4) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
9. Complaints and problems
We pride ourselves on the provision of high quality holidays. In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform our representative and the supplier of the service(s) in question in resort who will endeavour to resolve the problem. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, put your complaint in writing to the local representative, keeping a copy for your own records. You must also send full details of your complaint to us within 28 days of your return to the UK giving your booking reference. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.
10. Passports, visas and health requirements
If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this.
Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For holidays in the EEA you should obtain an EHIC (European Health Insurance Card) prior to departure. NB this card replaced the E111. From January 2006 E111 forms will not be vailid.)
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
11. Prices and Website Accuracy
You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking. This website is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.
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